Support

At BitTitan, your success is our top priority.

We tirelessly strive to provide industry-leading customer support. With our 24/7 professional service team and public Help Center, the answer is always at your fingertips. Rest assured that we have your back!

Our 24 hour guarantee:

Whether you’re using MigrationWiz or MSPComplete, we have a wide range of freely available support resources available to you. It is our promise to get back to you in 24 hours or less!

Help Center and Resources

The Help Center is your go-to hub for technical documentation to help you successfully complete your migration projects and address your support problems. You can also check and subscribe to our status updates on our System Status page.
Knowledge Base

Browse, search, and follow self-service articles addressing all your technical problems and questions, specifically organized by BitTitan products.

Community Forums

Engage with, and get a direct response from, our knowledgeable BitTitan engineers and community experts, who are ready for your questions, ideas, and feedback.

Onboarding

Get the most out of MSPComplete, from building Runbooks to adding automation. Get started and learn more about MSPComplete now.


Email Support

We have a 24/7 email support team dedicated to helping and providing in-depth troubleshooting for your MigrationWiz projects and paid MSPComplete subscriptions. To submit a ticket, please sign into your account to get in touch with us whenever!

Our support structure ensures your ticket is always handled by an engineer aligned with your local working hours, allowing for a faster ticket response time and a more meaningful ticket resolution.

To learn more about BitTitan products and the support offered, please Contact Us.

Premium Support

We offer Premium Support escalation by the incident if you need immediate assistance. 
Our experts are available 24/7 and guarantee a call back within two hours.