MSPComplete is an automation engine for IT service delivery that helps IT professionals create repeatable deployment, management, assessment and remediation templates to easily solve the projects they work on daily. As a Customer Success fulfillment and execution solution, it moves the management of technology from objects to activities.
MSPComplete accomplishes this by allowing you to create templates for each of your IT service activities and apply those templates to one or more customers, all without having to write a single line of code. MSPComplete comes with 100+ automations “right out of the box” so you can get day one ROI.
"451 Research analysts forecast that SaaS will see the fastest growth through 2021 with a 21% CAGR"
“By 2020, organizations that lack cost optimization processes will average 40% overspend in public cloud.”- Gartner, Predicts 2018: The Cloud Platform Becomes the Expedited Path to Value, 21 February 2018
“Intuit and Emergent Research predicts that 78% of U.S. small businesses will be fully cloud-operational by 2020”
Deploy, Manage and Support IT Services and Business Processes
Assessments & Reporting
Businesses today are being asked to produce more reports about their IT infrastructure and services, so they can become more efficient, understand their SaaS usage and costs and ensure compliance with internal and external regulations. Assessing these areas and creating reports is a time-consuming exercise for any sized business and many do not even have processes in place. MSPComplete provides IT professionals the ability to create templates that can be run to quickly assess the SaaS environments through automation. Once the situation has been assessed they can then move to remediate any issues found.
- Security Assessments
- Application Troubleshooting Report
- Technology Spend Reporting
Management & Remediation
Once businesses begin utilizing SaaS applications from multiple vendors and across multiple clouds, this increases the complexity for IT technicians to support and manage the organizations business requirements. This complexity and increase in services can lead to longer support times, increased workload and mistakes if the standard operating procedures (SOP) for each process isn’t followed correctly. MSPComplete provides an automated platform for IT service delivery which provides standardized templates for everyday service requests that will increase response time, reduce mistakes and allow personnel to be more productive.
- Employee Onboarding/Offboarding
- Billing Reconciliation